Our Privacy Statement
If you would like to speak to someone call1-833-237-4325, seven days a week; 8 a.m. to 8 p.m
Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service and to assess and better understand the overall needs of our target audience, so we can better serve you. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
If the staff member with whom you are communicating determines that you are a danger to yourself and crisis intervention is needed, we will link you to a phone number or immediate emergency assistance. However, even at this time, you may refuse to reveal further information.
Terms and Conditions*
RISE FIRST RESPONDERS and use of information provided through this site and your participation in the RISE FIRST RESPONDERS chat feature does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you are thinking about suicide or if you are considering harming yourself or others or if you feel that any other person may be in any danger or if you have any medical emergency, you must immediately call the emergency service number (911 in the US) and notify the relevant authorities and/or seek immediate in person assistance. The RISE FIRST RESPONDERS chat feature is not designed for use in any of the aforementioned cases and our staff cannot provide the assistance required in any of the aforementioned cases.
The RISE FIRST RESPONDERS chat feature is not intended for the provision of clinical diagnosis requiring an in-person evaluation and you should not use it if you need any official documentation or approvals for purposes such as, but not limited to, court-ordered counseling or emotional pet support certification. It is also not intended for any information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through this platform.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THIS SITE.
RISE FIRST RESPONDERS and any of their employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result, or after participating in the RISE FIRST RESPONDERS chat feature. This includes, but is not limited to, whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. RISE FIRST RESPONDERS and any of their employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this website. Without limiting the foregoing, in no event shall RISE FIRST RESPONDERS be liable for any special, incidental, consequential, or indirect damages. RISE FIRST RESPONDERS expressly disclaims all warranties of any kind, whether express or implied and makes no warranty that RISE FIRST RESPONDERS will meet your expectations and requirements, or be uninterrupted, timely, “confidential”, secure, or error-free.
Privacy and Security*
Protecting and safeguarding any information you provide through the Site is extremely important to RISE FIRST RESPONDERS. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected about you will not be shared or disclosed with any third party. We do, however, reserve the right to disclose any personal information to the authorities at our sole discretion and as required by law. Despite these protections, the Internet remains an imperfectly secure environment, and RISE FIRST RESPONDERS cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that RISE FIRST RESPONDERS has no liability regarding unauthorized access to this service by a third party.
* We reserve the right to change these Terms and Conditions and Privacy and Security policies at any time. Please check this page regularly. All changes will appear on the Site and will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions, and privacy statement for acceptance. Your continued use of the Site indicates your agreement with and acceptance of the changes.